Toner Fraud Alert

Beware of Scams

Canon's Enterprise Managed Services Division (EMSD) wants to protect Canon customers from being fooled by deceptive telemarketers and vendors. These "callers" try to convince you to place toner orders on the spot or mislead you to disclose information on equipment leading to subsequent toner sales calls to you or your clients.

Why is this bad?

These callers may promise to provide toner for your Canon devices at a low cost, offering to send the toner out to you immediately. However, you shouldn't fall for these promises because:

  • University of Miami departments can order toner for their Canon devices at no charge

The toner ordering process for the University of Miami was established through a Toner Ordering Standard that should be followed. If in doubt, please contact Managed Print Services at

For more information on ordering toner, please visit the Ordering Toner Supplies page.

What to watch for:

  • A telemarketer or "other" may contact you and claim they are calling from a Canon sales, customer service, inventory control department or research firm.
  • The caller may ask about your equipment models, or request serial number verification on a specific device(s).
  • The caller may claim they are doing an inventory and ask about toner levels, order quantities, delivery dates or performance levels.
  • The caller is not someone you normally deal with and avoids providing name and phone number and may become aggressive.
  • The caller may pitch lower prices, appealing and in line with EMSD goals to reduce and control costs.
  • In some cases, it may be a "user" who may be new and is not familiar with the toner process or a legitimate Canon dealer selling toner.

What to do:

  • Be professional, polite, and courteous throughout the call. Request name, phone, and company.
  • If pressed, reply you are not authorized to place orders or provide information but will inform appropriate individual(s).
  • Contact Managed Print Services at 305-284-6585 to alert of a scam attempt.