Frequently Asked Questions

Review frequently asked questions and answers about Managed Print Services, ordering multi-functional devices, and more. If you have a question not answered here, please contact us at mps@miami.edu.

Ordering Canon Copier & Printer Equipment

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How can my department request new Canon equipment?

To order new Canon equipment for your department, complete the Equipment Ordering Form.
How long will it take to receive new Canon equipment?

New equipment orders take a minimum of 3-5 business days for processing. Once processed, a Canon Team representative will contact you to discuss your specific needs and equipment options.
My department is relocating and we need our Canon device(s) moved. What do I do?

Complete the MPS Equipment Relocation Form to request the move of existing equipment from one location to another. Please allow a minimum of 3-5 business days for processing.
How do I order toner supplies for my Canon device(s)?

To order toner for your equipment, contact the Canon Help Desk toll-free at 855-477-4783 or email at csa_um_hd@csa.canon.com. Please have the device serial numbers ready, and specify the supplies needed.
Can I order copy paper from Canon for my equipment?

No. Canon does not supply copy paper for equipment. Copy paper must be ordered from Staples via the Workday Marketplace.

Frequently Asked Questions

Ordering Canon Copier & Printer Equipment

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